to discontinue violation of an administrative rule administered by DFI, namely Chapters 16-24, 16-25, 16-26, 16-27, 16-28, and 16-31, Hawaii Administrative Rules (HAR).to discontinue violation of a law administered by DFI, Chapter 412, HRS (Code of Financial Institutions), Chapter 449, HRS (escrow depositories), Chapter 489D, HRS (money transmitters), Chapter 454M, HRS (mortgage servicers), or Chapter 454F, HRS (mortgage loan originators and mortgage loan originator companies).If DFI has jurisdiction over the institution, DFI can direct the institution: What can DFI do in response to a consumer complaint?ĭFI can investigate and take certain actions only against those institutions within DFI’s regulatory jurisdiction (see the Company List). They will help you to understand our functions and better enable us to act on your complaint. The Division of Financial Institutions (“DFI”) is charged with the overall supervision and regulation of all state-chartered and state-licensed financial institutions in the State of Hawaii (including banks savings banks foreign bank branches, agencies and representative offices savings and loan associations trust companies depository and nondepository financial services loan companies and credit unions), all escrow depositories, all money transmitters, all mortgage servicers, all mortgage loan originators and mortgage loan originator companies.ĭFI does not supervise or regulate national banks, federal savings banks or federal credit unions.īefore filling out the Complaint Form, please review these instructions.

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